Solace Wellness Aesthetics ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our medical spa services.
Information We Collect
Information You Provide
- Booking and consultation information: name, email, phone number, date of birth, treatment history, medical conditions relevant to treatment
- Payment information: processed securely through our payment processors (we do not store credit card numbers)
- Communications: messages you send us via email, SMS, contact forms, or chat
- Photographs: with your written consent, before-and-after photos for treatment records and (optionally) marketing use
Information We Collect Automatically
- IP address, browser type, operating system, referring URL, pages visited, time spent on pages
- Cookies and similar tracking technologies for analytics (Google Analytics) and ad measurement
How We Use Your Information
- Schedule, confirm, and follow up on appointments
- Provide medical spa and aesthetic services tailored to your needs
- Communicate appointment reminders, treatment updates, and post-care instructions
- Send marketing communications (only with your opt-in consent — you can opt out anytime)
- Maintain accurate medical records as required by Florida and federal law
- Process payments and manage memberships
- Improve our website, services, and operations through aggregated analytics
How We Share Your Information
We do not sell your personal or medical information. We share information only with:
- Treatment providers within Solace involved in your care
- Trusted service providers: appointment scheduling (Vagaro), payment processors, email/SMS platforms (GoHighLevel), analytics (Google Analytics) — all bound by data protection agreements
- Healthcare professionals only with your written authorization (HIPAA-covered situations)
- Legal authorities when required by court order, subpoena, or applicable law
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to medical record retention requirements under Florida law — typically 5 years after last treatment)
- Opt out of marketing communications at any time
- Receive a copy of your medical records
- File a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your HIPAA rights have been violated
Data Security
We implement administrative, physical, and technical safeguards to protect your information including: encrypted data transmission (HTTPS), secure record storage, restricted staff access on a need-to-know basis, and regular security training. However, no method of internet transmission or electronic storage is 100% secure.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect information from minors. Patients under 18 require parental or guardian consent for any treatment or website interaction.
Cookies and Tracking
Our website uses essential cookies for functionality and optional cookies for analytics (Google Analytics) and advertising measurement. You can control cookies through your browser settings. Disabling cookies may limit some website features.
Third-Party Links
Our website may link to external sites (Vagaro for booking, Instagram, Facebook, blog). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top will reflect any changes. Continued use of our services after changes constitutes acceptance.
Contact Us About Privacy
If you have questions about this Privacy Policy or your information:
Solace Wellness Aesthetics
12545 New Brittany Blvd, Building 26
Fort Myers, FL 33907
Phone: (239) 323-9549
Email: privacy@solacewellnessaesthetics.com